Support Centre - FAQs

What do I do if a product I want to purchase is sold out online?

Some colours and sizes may still be available in-store. Use the Find In-Store feature before your visit.

What’s your return policy?

Purchases are covered by our Rocksolid Guarantee, with some limitations. Learn more on our Returns page.

I'm trying to create an account. Why won't the form accept my email address?

Make sure your email is in a valid format (e.g. john@gmail.com). Already have an account? Try logging in or resetting your password.

Still need help?

Contact us — we're here to help.

• Orders and shipping \ \ Get more information on shipping times, order tracking and delivery. \ Read more
• \ Our gear guarantee \ We guarantee the quality of our products. If the quality of an item hasn't met your expectations, in most cases you can bring it back. \ Read more](/content/en/explore/returns-and-guarantee/index.html)
• Questions about MEC Member Rewards \ Wondering about MEC membership rewards? Find out here. \ Read more
• Returns \ Details about returning items purchased online and in-store. \ Read more
• \ Special offers \ Discounts on gear bundles and exclusive offers with partner organizations. \ Read more](/content/en/explore/special-offers/index.html)
• \ Expert advice \ MEC staff and members live and breathe the outdoors. Tap into the knowledge that trial and error, successes and epics have taught us over the years. \ Read more](/content/en/explore/learn/index.html)
• \ Services at MEC \ We stand behind our products. Bring items to our stores for service or repairs. \ Read more](/content/en/explore/services/index.html)
• \ Corporate and group sales \ Contact us to help arrange large orders and bulk purchases or clothing and equipment. \ Read more](/content/en/explore/corporate-and-group-sales/index.html)
• Questions about MEC \ Wondering about new store locations and our catalogue? Find out here. \ Read more
• Dog policy at MEC stores \ Your furry friend is now able to join you at MEC. \ Read more
• Login issues \ Find out how to resolve issues around login and accessing your account. \ Read more
• MEC gift cards \ You can use gift cards for payment online or in MEC stores. With an online account, you can store your gift card details for easy access. \ Read more
• Get in touch \ Connect with our friendly staff by phone or email – they know their stuff. \ Read more

Recent articles

• \ November 20, 2025 \ MEC Digital Catalogue Fall/Winter 2025 edition \ The MEC catalogue is back — in a new and different way. \ Read more](/content/en/article/mec-digital-catalogue/index.html)
• \ November 5, 2025 \ MEC Nanaimo is now open \ We're so excited to announce the opening of an all-new MEC store centrally located in Nanaimo. \ Read more](/content/en/article/mec-nanaimo/index.html)
• \ October 21, 2025 \ Your Breathe Outdoors gift cards are welcome at MEC \ Read more](/content/en/article/breathe-outdoors-gift-cards-welcome-at-mec/index.html)
• \ June 12, 2025 \ MEC gives back to trails for July long weekend \ On June 28, 25% of all MEC Label sales will go towards trail access, advocacy and education across Canada. \ Read more](/content/en/article/trail-giveback-2025/index.html)