# Support Centre - FAQs

#### What do I do if a product I want to purchase is sold out online?

Some colours and sizes may still be available in-store. Use the [Find In-Store feature](/content/en/explore/how-to-see-if-an-item-is-in-stock-at-mec-stores/index.html) before your visit.

## What’s your return policy?

Purchases are covered by our [Rocksolid Guarantee](/content/en/explore/returns-and-guarantee/index.html), with some limitations. Learn more on our Returns page.

## I'm trying to create an account. Why won't the form accept my email address?

Make sure your email is in a valid format (e.g. [john@gmail.com](mailto:john@gmail.com)). Already have an account? Try logging in or resetting your password.

## Still need help?

[Contact us](/content/en/explore/contact-us/index.html) — we're here to help.

- [**Orders and shipping** \\  \\ Get more information on shipping times, order tracking and delivery.  \\ Read more](/content/en/explore/orders-and-shipping-faq/index.html)
-   \\ **Our gear guarantee**  \\ We guarantee the quality of our products. If the quality of an item hasn't met your expectations, in most cases you can bring it back.  \\ Read more](/content/en/explore/returns-and-guarantee/index.html)
- [**Questions about MEC Member Rewards** \\ Wondering about MEC membership rewards? Find out here.  \\ Read more](/content/en/explore/mec-member-rewards-faqs/index.html)
- [**Returns** \\ Details about returning items purchased online and in-store.  \\ Read more](/content/en/explore/returns-faq/index.html)
-   \\ **Special offers**  \\ Discounts on gear bundles and exclusive offers with partner organizations.  \\ Read more](/content/en/explore/special-offers/index.html)
-   \\ **Expert advice**  \\ MEC staff and members live and breathe the outdoors. Tap into the knowledge that trial and error, successes and epics have taught us over the years.  \\ Read more](/content/en/explore/learn/index.html)
-   \\ **Services at MEC**  \\ We stand behind our products. Bring items to our stores for service or repairs.  \\ Read more](/content/en/explore/services/index.html)
-   \\ **Corporate and group sales**  \\ Contact us to help arrange large orders and bulk purchases or clothing and equipment.  \\ Read more](/content/en/explore/corporate-and-group-sales/index.html)
- [**Questions about MEC** \\ Wondering about new store locations and our catalogue? Find out here.  \\ Read more](/content/en/explore/questions-about-mec-faq/index.html)
- [**Dog policy at MEC stores** \\ Your furry friend is now able to join you at MEC.  \\ Read more](/content/en/explore/dog-policy-at-mec-stores/index.html)
- [**Login issues** \\ Find out how to resolve issues around login and accessing your account.  \\ Read more](/content/en/explore/login-faq/index.html)
- [**MEC gift cards** \\ You can use gift cards for payment online or in MEC stores. With an online account, you can store your gift card details for easy access.  \\ Read more](/content/en/explore/gift-cards/index.html)
- [**Get in touch** \\ Connect with our friendly staff by phone or email – they know their stuff.  \\ Read more](/content/en/explore/contact-us/index.html)

## Recent articles

-   \\ November 20, 2025  \\ **MEC Digital Catalogue Fall/Winter 2025 edition**  \\ The MEC catalogue is back — in a new and different way.  \\ Read more](/content/en/article/mec-digital-catalogue/index.html)
-   \\ November 5, 2025  \\ **MEC Nanaimo is now open**  \\ We're so excited to announce the opening of an all-new MEC store centrally located in Nanaimo.  \\ Read more](/content/en/article/mec-nanaimo/index.html)
-   \\ October 21, 2025  \\ **Your Breathe Outdoors gift cards are welcome at MEC**  \\ Read more](/content/en/article/breathe-outdoors-gift-cards-welcome-at-mec/index.html)
-   \\ June 12, 2025  \\ **MEC gives back to trails for July long weekend**  \\ On June 28, 25% of all MEC Label sales will go towards trail access, advocacy and education across Canada.  \\ Read more](/content/en/article/trail-giveback-2025/index.html)